Communicate, Administer and Scale Vaccine Administration Efficiently with the Power of Salesforce

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COVID Tests Managed
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COVID Vaccines Administered
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Minutes per COVID Vaccine

Our team has decades of experience in public sector and healthcare digital transformation projects. We have deployed our Care4COVID Salesforce Accelerators across the United States since the COVID outbreak, enhancing and adapting to new challenges such as vaccine management.

  • Mobilize Fast

    Get up and running fast, in weeks not months!

  • Unlimited Scalability

    Be prepared for today. Plan for tomorrow.

  • Proven Platform

    Salesforce is already used by over 30 States to operationalize pandemic related processes

The COVID-19 pandemic has made it more important than ever for state and local government agencies to have partners they can trust to lead them through the new challenges they are facing. Since the beginning of the pandemic, Coastal Cloud has been on the front lines with our customers in healthcare and the public sector.

Utilizing the security, speed and agility of the Salesforce platform, the global leader in scalable cloud systems, Coastal Cloud has developed and deployed a series of Care4COVID accelerators. The contactless COVID-19 testing solution now extends to Vaccination Management. These features are in use now with customers and have assisted millions of patients seeking testing and vaccination. We are ready to assist your needs immediately.

Communication and Outreach

Communication and Outreach

Easily integrate with Salesforce’s marketing platform to communicate effectively and efficiently with prioritized citizen groups via email or text message. Send appointment reminders, follow-up communications for missed appointments, and digital vaccination cards.

Vaccine Appointment Scheduling

Vaccine Appointment Scheduling

Allow citizens to schedule appointments online. Safely perform health prerequisite surveys and prioritize risk levels. Send barcode driven appointment confirmation via email and text.

Call Center Integration

Call Center Integration

Integrated call center capabilities help administrators manage the extensive amount of incoming calls using automated, multilingual call scripts with intelligent call flows and call escalation automation. Calls are recorded and automatically transcribed. 

Citizen Portal

Citizen Portal

One central location for citizens to book appointments, find the latest news and FAQs related to the pandemic, schedule vaccination and change appointments if needed. Citizens can report adverse side effects and access a digital copy of their vaccination card.

Digital Command Center

Digital Command Center

One central dashboard gives site administrators full access to all relevant information, including a forecast of scheduled vaccines, average wait times, missed appointments, completed vaccines per hour and more. All information can be viewed by location or as a roll-up of multiple locations.

Salesforce Industry Experts

Salesforce Industry Experts

Coastal Cloud’s team of industry consultants have deep experience in Salesforce. We are rated “Experts” by Salesforce in Public Sector and Healthcare. 

Inventory Management

Inventory Management

Easily customizable dashboards and reports show inventory by provider including scheduled shipments and confirmation of quantity received versus quantity projected. Site administrators can see inventory across multiple locations alongside appointments to make sure inventory is properly allocated.

Vaccine Management

Vaccine Management

Onboard new site locations fast with a contactless on-site registration process that begins with a barcode scan, followed by a step-by-step process of information collection. Document the vaccination details including injection location, lot number, and provider name. Then guide on-site personnel through prioritized observation of patients prior to departure.

Download the Solution Brochure