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Industries: Manufacturing

Manufacturing

Real clients, real impact. Expert ManufacturingCustomer 360 5/5 AppExchange Customer Satisfaction Rating 8,001 Successfully Delivered Projects 637 Multi-CloudExperts Trusted solutions to common Manufacturing challenges. Modern Energy & Utility Systems Modern Energy & Utility Systems Upgrade outdated systems, integrate AI, and manage growing data demands with end-to-end solutions that improve transparency, boost engagement, and drive long-term […]

You Modernized Manufacturing Operations. Did You Modernize the Customer Experience?

Team working at a desk

I recently attended a major manufacturing conference, where digital transformation dominated every conversation. For a day and a half, we heard about operational efficiency, process automation, IT infrastructure overhauls, and data centralization. But it wasn’t until lunch on day two that someone finally mentioned the customer. That silence speaks volumes. It reflects a broader issue […]

How a Global Manufacturer Achieved 70x Faster Case Response with Agentforce

To ensure impact with its first agent, Coastal worked with Hagen to identify the highest-volume, highest-cost areas for optimization. Hagen chose to deploy a service agent for its Fluval Aquatics brand to improve efficiency and enhance the customer support experience by reducing service team workload and increasing customer self-service.

The New Rules of Customer Loyalty in Manufacturing

Two industrial workers wearing yellow hard hats and overalls are standing in a warehouse, discussing something. One is holding a clipboard, and the other is holding a tablet, with a pink graphic frame highlighting the scene.

Customer loyalty in manufacturing isn’t guaranteed. Delivering a great product isn’t enough—customers expect seamless experiences, personalized service, and reliable partnerships. To meet these demands, manufacturers need a fresh approach to how they engage and retain customers. Trust Over Transactions Trust is at the heart of loyalty. It’s what keeps customers coming back, even when competitors […]

Modernizing Manufacturing Field Service with Salesforce

Smiling worker holding a tool in a manufacturing setting, seated in front of machinery and metal components, with a green geometric frame in the background.

Field service operations in manufacturing are evolving. It’s no longer just about solving problems after they occur—manufacturers are finding ways to stay ahead of issues, ensuring machines keep running, technicians have everything they need, and customers are well taken care of.  At Coastal, we work with manufacturers to modernize these operations through Salesforce Field Service, […]

Salesforce Data Cloud: Practical Use Cases for Manufacturing

Manufacturing is a fast-paced world, and businesses like yours constantly seek ways to improve operations and customer experiences to drive growth. Salesforce Data Cloud, a unified data platform, can help you achieve these goals. At Dreamforce 2023, Salesforce announced free Data Cloud licenses so customers can explore its potential and start using it to build […]

A Heart-to-Heart with Manufacturing Leaders during Dreamforce

Discussions at Dreamforce 2023 underscored the pivotal role of data and analytics and how Salesforce Data Cloud can be used to reshape manufacturing. Manufacturing leaders from around the world gathered at Dreamforce, the biggest Salesforce conference of the year, to discuss how technology and innovation are reshaping the industry’s future.  Coastal hosted a peer-to-peer Dreamforce […]

Executive Insights: Top Themes from the Manufacturing Summit

At the Coastal Cloud Manufacturing Summit in Chicago, our experts shared personal insights into the industry’s evolution and how Salesforce Manufacturing Cloud can be used to reshape manufacturing. Coastal Cloud hosted manufacturing executives from Atkore, Argos and other North American manufacturers along with industry experts, leaders, and Salesforce Manufacturing Cloud users, to explore the latest […]

Fast Salesforce Org Merge

When you prioritize people above technology, you’ve already taken the first steps to create a successful change management strategy. Our culture-first approach means investing time in creating solutions centered around your workforce—a proven strategy that yields massive dividends. Don’t rely on band-aid solutions that create continual pain points; let us help you create a scalable, […]

Unified Business Insights

Fragmented data and siloed teams make it hard to see the big picture. Implementing a full Business Intelligence tool may seem daunting—the cost, the time, the disruption—but it doesn’t have to be that way. Coastal’s deep experience lets us quickly connect your current systems, providing a clear, executive-level view of your entire business lifecycle. We […]

Webinar: Art of the Possible with Salesforce and Manufacturing Cloud

Ed Tjarks, Director and MAE Vertical Lead for Coastal Cloud joins Greg Pappas, Account Executive, Manufacturing, Auto, and Energy at Salesforce to discuss ways to accelerate your manufacturing organization. They showcase our pre-built, end-to-end solutions that are helping our customers drive pipeline, improve forecast accuracy, self-service, and more. Get the Webinar

Dreamforce 2022: Manufacturing Recap

Dreamforce 2022 was back in action, bringing together trailblazers from all over the world to learn about new Salesforce initiatives. The Coastal Cloud team of Salesforce Experts gathered to hear from industry leaders discussing current issues faced by manufacturers and how Salesforce plans to help them combat these challenges with a data-driven approach. Keep reading […]