Dreamforce Decoded

Reinventing the Manufacturing Customer Journey with AI

You’ve led with efficiency. Now it’s time to lead with experience. See how manufacturers like you are using data and AI to create faster, smarter, more connected customer journeys.

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What We’ll Cover

You’ve built strong operations. But growth now depends on how you connect with customers.

In this session, Coastal and ketteQ bring together manufacturing leaders who’ve turned operational wins into better customer outcomes—using data, AI, and connected processes to improve quoting, forecasting, and service.

Why efficiency alone no longer drives growth or loyalty
The blind spots slowing digital ROI across quoting and service
How connected data builds transparency and stronger customer trust
Real stories from leading manufacturers—plus a live demo of what’s working now

Meet the Panel

Mary Beth Wright
Coastal
SVP, Manufacturing, Automotive & Energy

Alicia Justice
Sales Enablement Manager
VP Digital Solutions

Jana Branham
Ergon
Executive VP & CIO

Mike Landry
KettQ
CEO

Miron Washington
Parts Town
CDO

Ron Stafford
International Paper
Manager, Commercial Ops Enablement

Rethink Growth Through Customer Experience