Public Sector Organizations We've Worked With

Trusted solutions to common Public Sector challenges.

Grants & Incentive Management

Our Grants and Incentive Management Solution uses Salesforce Public Sector Solutions, designed to streamline the end-to-end lifecycle of managing grants, tax incentives, subsidies, and funding programs. Tailored for government agencies, this solution automates complex processes—from program creation and application intake to evaluation, disbursement, compliance, and reporting.

Economic & Workforce Development

Our Economic and Workforce Development Solution is a purpose-built platform designed to support state and local governments, and workforce boards in driving regional growth, job creation, and talent development. The solution integrates tools to manage business engagement, track workforce initiatives, monitor labor trends, and align training programs with local economic needs.

Emergency & Disaster Management

The Emergency and Disaster Management Solution is a specialized platform designed to help governments, emergency response agencies, and organizations plan for, respond to, and recover from natural disasters, public health crises, and other emergency events. The solution centralizes critical information, coordinates multi-agency efforts, and provides real-time situational awareness to ensure effective emergency response.

Scalable Case Management

The Scalable Case Management Solution for Government is a secure and configurable platform designed to help public sector agencies manage diverse and complex caseloads across social services, justice, public health, licensing, compliance, and citizen support programs. Built to adapt to evolving policy requirements and rising service demands, the solution supports end-to-end case workflows — improving efficiency, accountability, and outcomes.

Data Modernization & AI

Legacy data silos and manual processes make it hard to act on insights or scale AI. Coastal helps public sector organizations modernize their data foundation—connecting core systems, cleansing and enriching records, and enabling trusted, real-time insights that power smarter decisions, automation, and AI outcomes.

Podcast

Public Sector Modernization, Minus the Buzzwords

Tired of vague transformation talk? So is Sara Hale, Coastal's^®
co-founder. In this episode of Customer Obsessed, she lays out exactly how Coastal is helping public agencies rethink disaster response, resource management, and community trust—using tech that’s built to serve. Real stories. Practical change. Zero fluff.

This partnership with Coastal is about sustained innovation that keeps us ahead of the curve.

Shelly, King County Regional Homelessness Authority

Customer Story

Tobacco Settlement Endowment Trust Unifies Grants, Awards, and Marketing on One Powerful Platform

Meet our Public Sector experts.

Bethan Flynn

SVP, Public Sector, Nonprofit & Education

Beth Jackson

Sr. Director, Delivery

Denise Reeder

Director, Delivery

Chandler Jenkins

Director, Business Development

Public Sector Solutions frequently asked questions.

How does Salesforce help public sector organizations modernize services?

Salesforce Public Sector Solutions (PSS) provide a unified platform for managing constituents, programs, and operations. By digitizing processes like licensing, permits, grants, and inspections, agencies can move away from manual systems and deliver faster, more transparent, and citizen-friendly services.

What role does Salesforce play in improving constituent engagement?

Constituents expect government services to be as responsive as private businesses. With Salesforce, agencies can create self-service portals, streamline applications, and maintain real-time communication with citizens. This builds trust, improves satisfaction, and makes interactions with government more seamless and transparent.

How can Salesforce simplify grant management for public sector agencies?

Grants Management in Salesforce centralizes the full lifecycle—from application review to award distribution and reporting. With templates, guided workflows, and collaborative portals, agencies can reduce administrative overhead while ensuring compliance and transparency. Applicants benefit from a smoother process, while agencies gain efficiency and accountability.

Can Salesforce help agencies during emergencies or crises?

"Yes. The Emergency Program Management tools in Salesforce allow agencies to coordinate responses during natural disasters, pandemics, or other crises. Agencies can share real-time updates, allocate resources, and communicate directly with constituents, ensuring rapid and effective emergency management."

How does Salesforce support licensing and permitting?

Salesforce’s License and Permit Management application streamlines applications with guided forms, automated fee calculations, and real-time status tracking. Agencies gain a centralized view of requests and actions, while constituents benefit from faster approvals and transparent communication throughout the process.

What about inspections—how does Salesforce improve compliance oversight?

The Inspections Management app allows inspectors to use mobile tools for checklists, photos, and real-time reporting. Agencies can assign resources more effectively, ensure regulatory compliance, and provide immediate updates to stakeholders. This reduces manual paperwork and increases transparency.

Is Salesforce secure enough for government agencies?

Absolutely. Salesforce Government Cloud includes advanced security features designed for public sector compliance, including FedRAMP authorization, single sign-on, encryption, and data protection protocols. Agencies can be confident that sensitive constituent and operational data is secure.

How quickly can Salesforce be implemented in public sector organizations?

Coastal specializes in rapid, scalable deployments. By leveraging Salesforce’s low-code/no-code architecture and pre-built public sector solutions, we can deliver systems that are up and running quickly, so agencies see immediate impact without lengthy IT overhauls.

Why should public sector organizations choose Coastal as their Salesforce partner?

Coastal combines Salesforce expertise with a deep understanding of public sector challenges—tight budgets, compliance requirements, and the need to balance efficiency with constituent trust. We design tailored solutions that modernize government operations while keeping mission and community impact front and center.