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Efficient Licensing, Permitting & Inspection

Improve Application Processing Times and Serve Constituents at Scale
Licensing, permitting, and inspections are just one component of a regulatory agency. Salesforce can support every aspect of running the organization—including call center, board management, legal, and document management—on a single enterprise platform for a connected experience.

Application Intake & Processing

Application Intake & Processing

Accelerate your application pipeline from request to resolution. Use real-time collaboration tools and recommended actions at each phase to ensure no critical steps are missed.

Online Self-Service Portal

Online Self-Service Portal

Quickly and easily find and check license status; use secure login to submit applications; manage, renew, and pay fees on existing licenses.

Case Management

Case Management

Receive and review complaints, track investigation activities and send correspondence, and update the license to reflect any disciplinary or compliance action.

Gain Insights With Live Dashboards

Gain Insights With Live Dashboards

Access live dashboards and reports that display a 360° view of applicants, licensees, inspections, and cases.

Government agencies that would benefit from this solution include:

  • Business and Professional Regulation
  • Health and Healthcare Administration
  • Education
  • Highway Safety
  • Financial Services
  • Fish and Wildlife
  • Agriculture
  • Children and Families
  • Consumer Services
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