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Modern Healthcare Solutions Supporting the Consumer Lifecycle

Recent events have driven healthcare organizations and related businesses into overdrive to keep up with data management, ever-changing regulations, and most importantly, patient expectations. With the variety of healthcare choices in the market, medical professionals are seeking ways to differentiate and acquire new patients and customers.

Coastal designs and implements innovative Salesforce healthcare solutions to help with these needs for hospitals and medical centers. In fact, not only are we experts in Salesforce, we are experts in healthcare. Our team has spent much of their careers in healthcare and has the expertise to lead your organization to success.

Coastal’s Solution Accelerators

Salesforce Data Cloud

Unlock the future of deep personalization and AI tools. Today, most organizations have data scattered across multiple systems and platforms, including web and mobile apps, e-commerce sites, health record providers, resource management services, and Salesforce CRM. Salesforce Data Cloud helps you harmonize this data, analyze it in Tableau, and take action across marketing, sales, and service.

Why Coastal in Healthcare

Functional Experts

Functional Experts

Inpatient
Ambulatory
Home Health
Health Plans
Behavioral Health
Hospice
Pediatric/Adult

Technical Experts

Technical Experts

Data Integration
Telephony
Data Security
SAML/SSO
Project Management
Change Management
Training

Real-World Experience

Real-World Experience

Projects staffed by experts with healthcare industry backgrounds.

Client Satisfaction

Client Satisfaction

Coastal is the #1 customer-rated Salesforce consultancy in North America.

Salesforce Expertise

Coastal has the technical and operational expertise to guide your Salesforce transformation from start to finish.

Health Cloud

Health Cloud

Engage patients across their entire journey: marketing, call center, pre-care, and post-care. Gain a 360° view that seamlessly integrates with your EMR. Our Health Cloud-powered solutions go beyond traditional care models and also extend to field service and home health.

Marketing Cloud

Marketing Cloud

Tools for patient acquisition and retention that can be used to define, segment, and engage patients.

Experience Cloud

Experience Cloud

Enable personalized portals and communities to engage patients, partners, employees, and customers with secure, authenticated access.

MuleSoft

MuleSoft

This data integration tool is used to integrate your Salesforce system with data from existing EMR, financial, and other systems of record.

Tableau

Tableau

Data analytics components designed to provide detailed reports and dashboards analyzing every facet of data captured in the system.

Security

Security

Security review and audit programs designed to minimize risk and reduce compliance concerns. Salesforce understands security is of paramount importance for healthcare organizations and businesses.

They are true partners who are working side-by-side with us to create the future of experiences.

Baptist Health

Our Expertise

Customer 360 Platform
Data Cloud
Experience Cloud
Healthcare & Life Sciences
Marketing Cloud
Revenue Cloud
Sales Cloud
Service Cloud

Related

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On-Demand Webinar: Clearer Insights, Healthier Outcomes
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Coastal Compass: Salesforce Assessment & Success Roadmap
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Healthcare Consumer Experience Checklist