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Robust 988 Call Center

Tap into the full potential of modern, cloud-based omnichannel technology with Coastal’s expert, proven designs.
Coastal is proud to partner with Vibrant Emotional Health to build the 988 solution for the National Suicide Prevention Lifeline. Our team’s Salesforce expertise is powering a robust Service Cloud solution to manage call center operations, helping the Lifeline provide vital crisis support and suicide prevention services across the U.S.

Referral and Tracking Database

Referral and Tracking Database

Route calls to the appropriate participating behavioral health facility based on the caller’s location.

Standardize Reporting

Standardize Reporting

Submit standardized, formatted reports with real-time data that comply with national behavioral health standards.

Contextual and Dynamic Information

Contextual and Dynamic Information

Includes safety assessment call flow, safety plans, managing follow-ups, and tracking emergency rescues.

Intuitive and Uniform User Interface

Intuitive and Uniform User Interface

Improve the documentation process, allowing the counselor to focus more on the caller's care plan.

Customer Spotlight: Vibrant Emotional Health

Coastal Cloud is the official 988 partner for Vibrant Emotional Health. We are developing a fully unified CRM for the 988 National Suicide Prevention Lifeline to support daily operations and functions for crisis centers including safety assessment call flow, capturing data, safety plans, referrals, managing follow-ups, tracking emergency rescues, reporting and data, and quality assurance reviews.

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