Possibility isn't the constraint. Feasibility and governance are.
Nearly any process in your org can now be pitched as an AI candidate. Leadership expects a plan, Salesforce is promising turnkey upgrades, and every department has requests in the queue. Pressure test every idea before it makes your 2027 roadmap.
Avoid costly surprises
Catch data gaps and variable platform costs before you lock in 2027 commitments, not after launch.
Share the accountability
Get a business leader to co-own the outcome before work begins.
Sequence without saying no
Prioritize a crowded backlog with objective criteria that separate the projects that will deliver results from the ones that aren't ready.
Who Should Use This Guide
Built for Salesforce platform and product owners who:
- Want to find the real job to do. Turn vague ideas like “AI for support” into workflows you can actually build.
- Are under pressure to move fast. Ship Agentforce without burning budget on a high-profile pilot that stalls out.
- Need a defensible roadmap. Back your 2027 plan with specific goals and constraints before putting it in front of your CIO or CTO.
Note: This guide covers agentic AI used to automate business processes, not individual AI tools.