We are looking for a Solution Architect, Field Service to help us support our continued growth. The Solution Architect is responsible for owning the overall design of the technical solution as well as recommending best practice solutions based on client needs. They provide technical guidance to the development of Salesforce.com and other SaaS applications to support business and product strategies. A Solution Architect facilitates discovery sessions to understand client processes and challenges and translates findings into technical requirements supported by a documented solution design. They provide thoughtful leadership and communication to project and client team members in order to build the foundation as a trusted partner.
The Solution Architect, Field Service will also play an integral part of the pre-sales process in identifying high-level need, project scope and costing.
<h2>Work that matters. Life that fits.</h2>
Looking for a role where you can live anywhere you want while delivering meaningful client work? You’re in the right place.
We’re looking for tech-savvy folks who know Salesforce inside and out and believe outstanding customer experience is table stakes. Join our team of talented, certified Salesforce consultants and industry experts and develop life-changing skills
Work Environment
Flexible Work Options
Volunteer Time Off
Computer Allowance
Team Building Activities
Virtual Socials
Great Benefits
Medical & dental insurance
Flexible spending accounts
401(k) plan with company match
Short-term & long-term disability
Life & AD&D insurance
Paid holidays
Responsible Time Off (RTO)
Responsibilities
Responsible for designing a solution to leverage Salesforce product, features, and best practices extended with custom components to meet customer needs.
Delivers technical and non-technical documentation for assigned projects, with relevant architecture diagrams (data models, high-level architecture, integration architecture, etc.)
Responsible for overall solution design, build task development, estimating effort to complete build tasks and oversight of reporting/dashboard creation and UAT.
Scopes and estimates projects by collaborating with stakeholders to define business requirements, assess technical feasibility, and develop accurate project timelines, resource plans, and cost models.
Familiarity with the difference between declarative and programmatic development, partner applications (i.e. Conga, DocuSign, AccountingSeed, etc), and general AppExchange products and when it is appropriate to use each in relation to customer requirements.
Demonstrates the ability to perform Salesforce.com administration/configuration/data migration duties as needed.
Works effectively individually and with Coastal team members and client members toward customer satisfaction and success.
Act as a solution SME, working with Delivery leadership and Account Executives to accurately scope sales proposals.
Partner with Project Managers to encourage a collaborative environment with delivery and customer project teams.
Seeks opportunities to develop professional and technical skills, while also providing guidance and support to Coastal team members for technical and professional growth
Achieves and maintains necessary Salesforce technical certifications and Salesforce partner certifications.
Required Skills, Education and Experience
4-6 years of advanced skills in Salesforce Field Service Cloud Implementation and exposure to Project Scoping
2+ years experience in a Senior Consultant (or equivalent seniority) implementing Salesforce Solutions
Must have 1-2 years experience scoping and costing Field Service Cloud projects.
Demonstrate strong competencies around the core Salesforce.com platform
Applied knowledge of Salesforce and the Sales, Services, and Marketing functions
Active Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant Certification required, minimum 4x certified preferred
Additional Salesforce.com cloud knowledge specific to industry/verticals (Nonprofit Cloud, Education Cloud, Marketing Cloud, Community Cloud, CPQ, Field Service, etc.) preferred
Previous experience with software development life cycle (SLDC), Agile or Hybrid preferred
Ability to create entity relationship and object relationship diagrams to demonstrate design concepts and tools
Excellent organizational skills and ability to handle multiple tasks simultaneously
Experience being client-facing and/or acting as an internal project leader and managing multiple stakeholders
Ability to develop practical solutions and methodologies on the Salesforce platform
Must have full-time permanent US work authorization
Note – Determination of Senior will be based upon the candidates’ previous relevant experience and depth of skills, and will be determined through our skills interview process.
Additional Requirements
Bachelor’s Degree preferred, or equivalent experience
Experience with Field Service Cloud preferred
Travel, as required by client or project milestones
Demonstrates a basic level of knowledge of common enterprise systems CRM or ERP
