ADT Streamlines Billing and Field Service with Salesforce
Coastal’s partnership was key to unlocking ADT’s potential, enabling them to enhance their customer experience, improve operational efficiency, and position them for long-term success.
ADT, a leader in home security, aimed to modernize its operations by migrating as many pieces of its existing tech stack to Salesforce as possible. This digital transformation, known as OneSalesforce, also required shifting their Project Management Office (PMO) from traditional waterfall methods to agile practices using SAFe 5.0 Delivery Principles. ADT needed a partner to guide them through this complex transformation while minimizing disruption to their business.
Coastal partnered with ADT to overhaul their legacy systems, burdened with technical debt, and migrate them onto the Salesforce platform. The goal was clear: enhance the customer experience and streamline operations across the board.
The transformation led by Coastal delivered remarkable results for ADT:
The transition from outdated legacy systems to the OneSalesforce platform has provided ADT with the flexibility and scalability needed to continue growing and evolving in an increasingly competitive market.
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