How a Fortune 500 Bank Unlocked 300% Growth with a Unified Leasing Platform

A Fortune 500 financial institution set out to modernize its equipment finance operations and bring loan origination into a single, unified platform. Coastal partnered with the bank to connect critical systems, strengthen data flow, and leverage native Salesforce capabilities, helping the Equipment Finance Division move from stalled progress to a scalable platform built for speed, reliability, and growth.

Challenge

A Fortune 500 financial institution dedicated to helping businesses grow set out to modernize its equipment finance operations. Within their Equipment Finance Division, the team aimed to build a next-generation loan origination system that could handle everything from tax calculations to digital signatures within a single, unified workflow.

Integration Hurdles: While a foundation was in place, the team saw a clear opportunity to securely and reliably enable data flow between systems.

Team Capacity: The scale of the rollout required a level of dedicated focus that was difficult to maintain alongside the bank's primary business goals.

Fragmented Tools: Using separate tools for credit and tax created a disjointed experience, making it harder for producers to get work done quickly.

The bank’s business leaders and technology teams were frustrated by years of heavy investment that produced limited value and inconsistent results. Rather than managing these moving parts in isolation and continuing the trend of “high effort, low value” initiatives, the team chose to align their progress around a shared 90-day roadmap focused on speed and simplicity.

Solution

Coastal’s deep equipment finance expertise, combined with hands-on consulting discipline and technical execution, allowed the bank to move from stalled investment to measurable progress in a matter of months.

One Shared View: The partnership brought third-party tools and a new Vendor Portal, built on Experience Cloud, into a single Salesforce experience, giving everyone a clear view of the leasing lifecycle.

Better Data Flow: The joint team spent three months refining the integration layer with MuleSoft, ensuring information moved securely and reliably across the entire system.

Native Foundations: By leveraging built-in features of Agentforce Financial Services (formerly Financial Services Cloud), the team delivered over 100 core capabilities without the need for high-maintenance custom code.

Operational Excellence: Coastal’s knowledge of equipment financing processes, systems, and KPIs removed barriers between business and technology teams, driving efficiency and enabling a successful go-live within 18 months.

Results

By combining the bank’s leadership with Coastal’s industry & technical depth, the Equipment Finance Division successfully moved from a complex development phase to a stable, production-grade system capable of supporting rapid loan origination at scale. The result is a platform that empowers producers to move faster and provides the bank with a clear blueprint for future growth.

300% Volume Increase: The optimized workflow allows producers to process three times the loan volume compared to previous methods.

Major Feature Milestone: The partnership successfully deployed approximately 100 leasing and origination features during the first phase of the rollout.

Long-Term Efficiency: By leveraging native Salesforce functionality, the bank now operates with a highly maintainable platform that reduces the total cost of ownership.

Scalable Foundation: The success of this unified approach has provided a proven model that the bank is now preparing to scale across four additional business units.

Big digital shifts aren't just about the tools; they’re about how you work together to solve for scale. For this bank, the breakthrough came from a partnership that valued the work already completed while bringing in the extra hands and industry knowledge needed to cross the finish line. When you stop fighting the tools and start designing for the people using them, complexity turns into a competitive edge.

Clouds & Products

Financial Services Cloud
Experience Cloud
MuleSoft