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Coastal Explains Salesforce Releases: Winter ’25 Edition

Salesforce’s Winter ’25 release introduces important updates designed to make teams more efficient, responsive, and connected. By embedding AI more deeply, enhancing mobile tools, and simplifying the interface, these changes help teams work smarter, reduce manual tasks, and get faster insights. For businesses looking to get more from Salesforce, these updates offer tools that help […]

Modernizing Manufacturing Field Service with Salesforce

Smiling worker holding a tool in a manufacturing setting, seated in front of machinery and metal components, with a green geometric frame in the background.

Field service operations in manufacturing are evolving. It’s no longer just about solving problems after they occur—manufacturers are finding ways to stay ahead of issues, ensuring machines keep running, technicians have everything they need, and customers are well taken care of.  At Coastal, we work with manufacturers to modernize these operations through Salesforce Field Service, […]

Home Services Efficiency: Get the Most Out of Your Salesforce Tools

Technician in blue coveralls and blue gloves installs an air conditioner and is outlined by a yellow Coastal flag.

In the home services industry, operational efficiency is crucial.  Imagine a call comes in—your best technician is halfway across town, only to find out their next appointment was rescheduled an hour ago. Back at the office, your customer service team is scrambling to explain a delayed invoice because the billing system didn’t sync with the […]

Service

Expert Service Cloud Field Service Service Contact Center Service Einstein Mutli-Cloud 5/5 Salesforce AppExchange Customer Satisfaction Rating 7,390 Successfully Delivered Projects 612 Multi-Skilled Experts What We Do Strategy Strategy Getting the most from technology means smartly embedding it into your business’s DNA. We expertly distill your goals to design the best approach using data, tools […]