Waves, Managed Services

Modern Managed Services for Salesforce & Data Teams

Maximize Your ROI with Strategic Managed Services

Today’s IT leaders are under pressure to do more with less, adapt to AI innovation, and maintain governance across a fast-changing landscape. Meeting these demands takes more than ad hoc support—it takes a strategic, scalable partner who evolves with your business.

Waves is Coastal’s modern take on managed services, combining strategic planning, continuous innovation, and a certified team of Salesforce and data experts with deep cross-industry experience, to deliver business impact faster.

IT leaders are able to execute critical initiatives more efficiently and with less risk using Waves as an extension of their team. Technology stays resilient and data is optimized and AI-ready—supporting environments where models require ongoing supervision, retraining, and compliance.

Expert

Managed Services

8,001

Successfully Delivered
Projects

5/5

AppExchange Customer
Satisfaction Rating

100%

North America-Based

What Makes Waves Different

Return on Your Investment

Return on Your Investment

We focus your capacity on high-impact priorities, ensuring every hour and dollar drives meaningful business value—with results you can measure and scale over time.

Speed to Value

Speed to Value

We shorten the path from idea to impact—accelerating delivery, removing roadblocks, and helping your team realize outcomes faster across CRM, data, and AI initiatives.

Flexible Strategic Partnership

Flexible Strategic Partnership

We use a client-centric and outcome-focused approach that goes beyond reactive support to drive business growth and continuity of operations.

Known Budget. Predictable Outcomes.

Known Budget. Predictable Outcomes.

With a straightforward monthly capacity-based pricing model and business-aligned prioritization, you get full transparency into what’s being delivered, what it’s worth, and what’s coming next.

Quarterly Roadmapping & Proactive Planning

Quarterly Roadmapping & Proactive Planning

You get a clear quarterly plan, prioritized around business impact, plus built-in management of updates and release features.

Onshore Certified Team

Onshore Certified Team

Our U.S.-based team scales with your needs, delivering real-time support and guidance with proven expertise across administration, development, data, and strategy.
Waves Works Where You Need It

Waves for Agentic Ops

Waves for Agentic Ops is Coastal’s managed service for launching and operating agents for impact. Coastal owns agentic operations end to end, activating high-value use cases quickly (often within 90 days), and continuously monitoring, governing, and optimizing agents to ensure predictable behavior, controlled costs, and measurable business impact.

This model frees technology leaders from having to build or staff a new operational function in-house.

 

The Waves Approach

Results-driven from backlog to big picture.

See how our Waves methodology gets teams focused on key priorities, drives continuous improvements, and delivers quality, adoption, and meaningful results.

Woman in therapy session

Guide

10 Expert Strategies for Driving Ongoing Salesforce Value

Many Salesforce instances start losing their edge within six months of launch. Here are 10 strategies to help you maintain momentum, clear out technical debt, and prove the value of your CRM spend every single quarter.

Using Coastal to optimize our Salesforce platform was one of the best decisions we could make for our long-term success.

Actual Customer Review on G2

Get in Touch

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