Waves, Managed Services

Modern Managed Services for Salesforce & Data Teams

Maximize Your ROI with Strategic Managed Services

Today’s IT leaders are under pressure to do more with less, adapt to AI innovation, and maintain governance across a fast-changing landscape. Meeting these demands takes more than ad hoc support—it takes a strategic, scalable partner who evolves with your business.

Waves is Coastal’s modern take on managed services, combining strategic planning, continuous innovation, and a certified team of Salesforce and data experts with deep cross-industry experience, to deliver business impact faster.

IT leaders are able to execute critical initiatives more efficiently and with less risk using Waves as an extension of their team. Technology stays resilient and data is optimized and AI-ready—supporting environments where models require ongoing supervision, retraining, and compliance.

Expert

Managed Services

5/5

Salesforce AppExchange
Customer Satisfaction Rating

7,602

Successfully Delivered
Projects

100%

North America-Based

What Makes Waves Different

Return on Your Investment

Return on Your Investment

We focus your capacity on high-impact priorities, ensuring every hour and dollar drives meaningful business value—with results you can measure and scale over time.

Speed to Value

Speed to Value

We shorten the path from idea to impact—accelerating delivery, removing roadblocks, and helping your team realize outcomes faster across CRM, data, and AI initiatives.

Flexible Strategic Partnership

Flexible Strategic Partnership

We use a client-centric and outcome-focused approach that goes beyond reactive support to drive business growth and continuity of operations.

Known Budget. Predictable Outcomes.

Known Budget. Predictable Outcomes.

With a straightforward monthly capacity-based pricing model and business-aligned prioritization, you get full transparency into what’s being delivered, what it’s worth, and what’s coming next.

Quarterly Roadmapping & Proactive Planning

Quarterly Roadmapping & Proactive Planning

You get a clear quarterly plan, prioritized around business impact, plus built-in management of updates and release features.

Onshore Certified Team

Onshore Certified Team

Our U.S.-based team scales up or down with your needs, providing real-time support and guidance, and proven expertise across admin, dev, data, and strategy.
Waves Works Where You Need It

Waves for AI

Waves for AI is Coastal’s next-gen managed service designed to operate, govern, and scale enterprise AI agents with confidence. As autonomous agents become a core part of business operations, they require more than just deployment—they need ongoing governance, telemetry, and optimization to perform reliably and responsibly. Waves for AI fills this critical gap with embedded specialists, AI Ops tooling, and real-time observability to ensure agents behave as intended, align to business goals, and deliver lasting ROI. From agent governance to DataOps optimization across Salesforce, Snowflake, and beyond, Coastal helps you turn AI ambition into sustained results.

The Waves Approach

Results-driven from backlog to big picture.

See how our Waves methodology gets teams focused on key priorities, drives continuous improvements, and delivers quality, adoption, and meaningful results.

Guide

10 Expert Strategies for Driving Ongoing Salesforce Value

You didn’t choose Salesforce just to keep up—you chose it to get ahead. The key? Turning your CRM into a growth engine that moves your business forward—all year long.

Using Coastal to optimize our Salesforce platform was one of the best decisions we could make for our long-term success.

Actual Customer Review on G2

Get in Touch

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