Bridge the gap between nCino and Agentforce Financial Services (formerly Financial Services Cloud) to eliminate manual workarounds and reporting blind spots.
Most banks using nCino already have Agentforce Financial Services licenses. The tools can connect. They just don’t connect automatically.
Instead, these systems sit in silos—Agentforce Financial Services for “sales” and nCino for “loans”—forcing bankers to manually update both.
When these systems don’t sync, you lose visibility into the full customer relationship. This creates a few problems: relationship data lives in Agentforce Financial Services, transaction data lives in nCino, and neither system stays up to date. To stop the cycle of manual band-aids and spreadsheets, these two platforms need to work as one system.
Here are three places where data typically falls through the cracks—and how to fix it.
1. Out-of-Sync Opportunities
Consider a $250,000 request that evolves into a $300,000 deal during underwriting. In a disconnected system, these updates stay inside the nCino loan record. Meanwhile, the original Salesforce Opportunity remains unchanged. This lack of bi-directional data flow forces sales teams to manually update two systems to keep data current, leaving leadership with inaccurate forecasts.
The Fix: Set up an automated, bi-directional sync that writes nCino loan updates back to the parent Agentforce Financial Services Opportunity. When a deal evolves into credit, the pipeline in the CRM updates automatically. This keeps your reports accurate without requiring your team to re-enter the same data twice.
2. Risk Exposure from Duplicate CIF Records
Duplicates usually happen like this: A borrower opens a business checking account in your core banking system to satisfy a loan requirement. Your core creates a new Customer Information File (CIF), but because it isn’t immediately matched to the existing Salesforce record, a duplicate is born.
This is a problem. If a customer’s loan and deposit relationships are stored in separate records, you can’t see their total exposure. That means you end up making decisions without the full picture.
The Fix: Build a real-time integration that writes the CIF ID from your core system back to the original Salesforce Prospect record the moment it’s created. This converts the Prospect to a Customer in Salesforce and prevents the bank from maintaining separate records—a “Prospect” in Salesforce and a “Customer” in the Core that remain disconnected. One relationship record with the correct CIF link ensures that nCino’s Exposure Engine can aggregate data from your core—deposits, other loans, and total customer exposure—rather than leaving those fields empty or incomplete.
3. Relationship and Exposure Data Captured Too Late
Most implementations wait until a loan application is submitted to start capturing data. This overlooks the critical work that happens during the Term Sheet phase. By then, your credit team has already missed the chance to capture householding relationships and exposure data up front.
The Fix: Use Agentforce Financial Services features like Document Checklists and Action Guidance to capture data proactively during the Term Sheet phase. Integrate Agentforce Financial Services Relationship Maps with nCino Connections so householding and exposure data are accurate before the loan application is even submitted. This gives your credit team complete visibility from the start, rather than requiring them to piece together relationship data during underwriting.
