Real clients, real impact.

Powering transformation across Manufacturing.

Manufacturing

We help you stay agile and responsive to changing market conditions across departments.

Configure, Price & Quote: Accelerate complex quote-to-cash cycles

Account Forecasting: Manage, track and forecast long-term sales agreements

Order Management & Inventory Insights: Provide real-time transparency for order status and tracking

Field Service Management: Enable intelligent dispatching, routing, and predictive maintenance

Warranty Lifecycle Management: Manage product and asset warranties from entitlement definition to claims tracking

Streamline Service Delivery: Enable faster response to issues with case management, service level agreements, and knowledge base

AI-Powered Insights & Productivity: Power actionable insights and drive team efficiency

Automotive

We help automotive companies adapt and grow with solutions like Salesforce Automotive Cloud, MuleSoft, Data Cloud, and Marketing Cloud.

Streamline the vehicle purchasing process from inquiry to delivery.

Manage the full lifecycle of EV batteries.

Deliver personalized driver engagement that builds loyalty.

Enable connected vehicle services.

Strengthen dealer and partner collaboration with shared, real-time data.

Automate service appointments to improve efficiency and customer convenience.

Activate real-time insights to drive faster, smarter decisions.

Energy

We help energy and utility companies modernize customer relationships with personalized digital experiences, convenient self-service options, and streamlined adoption of sustainable energy programs.

Simplify enrollment and participation in clean energy programs.

Manage rebates and incentives efficiently.

Deliver personalized rate recommendations and targeted product offers.

Optimize field and grid operations for reliability and efficiency.

Automate service processes to reduce costs and improve response times.

Increase non-commodity sales.

Unify customer and meter data for a complete view.

Activate real-time insights to make faster, smarter decisions.

Trusted solutions to common Manufacturing challenges.

Modern Energy & Utility Systems

Upgrade outdated systems, integrate AI, and manage growing data demands with end-to-end solutions that improve transparency, boost engagement, and drive long-term efficiency.

Partner & Channel Management

Manage networks of partners, dealers, distributors, and suppliers more effectively with self-service portals that provide performance transparency and equip partners with the tools to sell and support customers.

Simplify Sales & Quoting Processes

Sales processes can be complex, with long-term agreements, intricate pricing, and product configurations. Automate and streamline to generate accurate quotes, manage agreements, and accelerate approvals.

Connected System Landscape

Get a real-time 360° customer view by modernizing data architecture for a single source of truth. Unify data from Salesforce, ERPs, websites, and operational systems to streamline operations and elevate customer engagement.

We had an outstanding experience working with Coastal. We couldn’t be happier with the results and highly recommend them.

Jon Hummert, Chatsworth Products

Guide

Building Customer Loyalty for Retention & Growth

Our manufacturing loyalty game plan reveals the steps to creating a data-driven customer loyalty program that works.

Meet our Manufacturing experts.

Mary Beth Wright

SVP, Manufacturing, Auto & Energy

Paul Chesek

VP, Sales

Laura Sandman

Senior Director, Delivery

Manufacturing Cloud frequently asked questions.

See FAQ

Why are manufacturers turning to CRM systems like Salesforce?

Today’s manufacturers need more than efficient production—they need to deliver excellent customer and partner experiences. CRM systems like Salesforce help manufacturers streamline forecasting, improve lead conversion, and provide visibility across the entire customer journey. This shift enables manufacturers to be more transparent, accessible, and responsive to both clients and partners.

What makes Salesforce a popular CRM for manufacturing companies?

Salesforce is the world’s #1 CRM because it’s highly flexible, scalable, and customizable. Its open API, robust ecosystem, and industry-specific features make it ideal for manufacturers who need both operational efficiency and stronger customer relationships. With Salesforce, manufacturers can connect sales, service, and operations on a single platform designed to grow with their business.

What is Salesforce Manufacturing Cloud and what does it include?

Salesforce Manufacturing Cloud is built specifically for enterprise-level manufacturers. It includes forecasting for demand and production, sales agreements, prebuilt data models, workflow automation, and embedded dashboards. These tools give manufacturers real-time insights and align sales and operations, improving both efficiency and customer satisfaction.

How is Manufacturing Cloud different from Salesforce Sales or Service Cloud?

While Sales Cloud and Service Cloud provide broad CRM functionality, Manufacturing Cloud is tailored to the manufacturing industry right out of the box. It includes specialized features like industry-specific data models and forecasting tools, reducing the amount of customization needed. This makes it ideal for larger manufacturers with complex operations.

Is Salesforce Manufacturing Cloud the right choice for every manufacturer?

Not always. Manufacturing Cloud offers powerful capabilities, but it is priced for enterprise-level organizations. For small and mid-sized manufacturers, Salesforce Sales Cloud or Service Cloud may provide a more cost-effective foundation. These solutions can still improve efficiency and customer experience, especially when paired with the right partner for customization.

Can smaller manufacturers succeed with Salesforce Sales or Service Cloud?

Yes. Many small and mid-sized manufacturers achieve excellent results using Sales Cloud or Service Cloud. These platforms provide core CRM functionality, and additional industry-specific tools can be added through Salesforce AppExchange or custom development. Coastal helps manufacturers of all sizes tailor Salesforce to meet their unique business needs.

How does Salesforce improve forecasting for manufacturers?

Salesforce enables manufacturers to identify shifts in their markets and create smarter demand forecasts. Features like opportunity management, pipeline tracking, and Manufacturing Cloud’s forecasting tools ensure that both sales and production are aligned. This reduces risk, optimizes inventory, and supports faster, more informed decision-making.

Why should manufacturers partner with Coastal for Salesforce solutions?

Coastal brings together deep Salesforce expertise and real-world manufacturing knowledge. Our consultants design and implement cloud-based solutions that reduce manual processes, unify data into a single view, and deliver measurable improvements in efficiency and customer experience. With Coastal, manufacturers gain a partner who understands both the technology and the industry.

Salesforce Manufacturing Cloud Implementation & More

Modernizing Manufacturing with Smart & Scalable Solutions

Real clients, real impact.

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