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Coastal Cloud Achieves Salesforce Expert Navigator Designation for Delivering Custom, Public-Sector Assistance in Response to Pandemic

Coastal Cloud Achieves Salesforce Expert Navigator Designation for Delivering Custom, Public-Sector Assistance in Response to Pandemic


Palm Coast, FL (October 21st, 2020)
 – Coastal Cloud, an award-winning provider of consulting, implementation and managed services to businesses, government and nonprofits, today announced it has achieved “Salesforce Expert Navigator” designation for delivering custom solutions to the public sector in response to COVID-19.

When the pandemic first began, Americans lacked information about when, how and where to get tested. Then, once test kits became available, the delay in the testing cycle proved agonizing and dangerous for many patients and their families.

Knowing how to deliver custom solutions and how to scale them quickly, Coastal Cloud’s team leapt into action. In less than one month, the company developed and launched a cloud-based program called Care4COVID. The solution reduced the testing cycle from weeks to days, and also, significantly accelerated the time in which people could be notified of their test results. By eliminating human-generated errors and inconsistencies within the process, Coastal Cloud’s resolution also improved the accuracy and reliability of the test results themselves.

For Coastal Cloud’s innovative Care4COVID program, as well as related efforts that helped emergency and disaster relief efforts during Florida’s active hurricane season, Coastal Cloud has been recognized by Salesforce.com as a Salesforce Navigator Expert in the public sector.

“We are honored to achieve this designation, and especially proud to do so during a global pandemic,” said Sara Hale, Coastal Cloud founder and president. “We are grateful to our dedicated team, which came through with the skills and know-how to help the nation respond to this terrible threat to people’s health and to bring relief to hard-hit businesses as well.”

As America continues to battle against the pandemic, the Care4COVID program is expanding, enabling new capabilities all the time, Hale said. Currently, Coastal Cloud is working closely with Salesforce and its customers on vaccine solutions, and preparing for potential new business relief efforts such as the Health and Economic Recovery Omnibus Emergency Solutions Act (HEROES Act).

About Salesforce Expert Navigators
Salesforce Expert Navigators are agency or consulting partners recognized for their practice expertise for a specific Salesforce product or industry. A designation within the Salesforce Partner Program, Master Navigators must achieve specific goals and delivery objectives, as well as drive customer success with multiple, validated Salesforce implementations.

Coastal Cloud has also achieved the Consulting Navigator “Expert” designation in multiple products utilized in their public sector accelerators, including Sales Cloud, Service Cloud, and Community Cloud.

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