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What Happened at Dreamforce 2023?

What Happened at Dreamforce 2023?

Dreamforce 2023, Salesforce’s annual mega-event, once again brought together business leaders, innovators, and Trailblazers from around the world for a week of inspiration, learning, and networking.

Held in the heart of San Francisco, this year’s conference lived up to its reputation as the ultimate destination for those looking to stay at the forefront of business and technology. Check out the Coastal team’s recap of the key highlights and takeaways from Dreamforce 2023.

Industry Events Hosted by Coastal

Life-Saving 988 Call Center Solution explained by Vibrant CIO: Recap

One of the most inspiring ways we’ve witnessed Salesforce change lives is through Vibrant Emotional Health. Read the recap of our Dreamforce session with CIO and Salesforce Golden hoodie winner Grant Riewe to understand his approach to bringing Salesforce into the organization and the impact it has made.

Reimagining Faith in a Digital Age: Recap

As the only event at Dreamforce focused on technology in faith-based organizations, the session was at full capacity with active peer-to-peer conversations about shared challenges and solutions. Check out the advice given by Elevation Church and Foursquare Church.

Build Your Data Cloud for One Source of Truth: Recap

Within the Healthcare sector, one topic took center stage—Data Cloud. Discussions at Dreamforce 2023 underscored the pivotal role of data and how it has become easier than ever to unify data from disparate healthcare systems. See what your peers had to say.

Manufacturing leaders from around the world gathered at Dreamforce, the biggest Salesforce conference of the year, to discuss how technology and innovation are reshaping the industry’s future.

Dreamforce in Photos

📷  See all event photos (and if you can spot yourself!)

Sea & Sky, the Coastal Penthouse, was an incredible place for relaxation, meetings, and peer-to-peer conversations. Stay in touch to join us next year!

If you didn’t get a designer tote at our Dreamforce booth, catch us at a Salesforce World Tour in 2024!

Dreamforce Announcements, Summarized

AI + Data Highlights

Salesforce announced the new Einstein 1 Platform – driving productivity and trusted customer experiences powered by Data, AI, and CRM. The Einstein 1 Platform features major advancements for Salesforce Data Cloud and Einstein AI capabilities, including a new conversational AI Assistant: Einstein 1 Copilot, all built on Salesforce’s underlying metadata framework. Einstein is built on a powerful Trust Layer that safeguards your company’s sensitive customer data. So you can use any AI model — and keep your data locked down tight.

Einstein 1 Platform

The Einstein AI Platform features Data Cloud and Einstein AI capabilities, all built on Salesforce’s underlying metadata framework. A trusted AI platform for customer companies, the Einstein 1 Platform gives companies the ability to safely connect any data to build AI-powered apps with low code and deliver entirely new CRM experiences.

Free Data Cloud & Tableau

Customers can get started for free with up to 10k profiles and two Tableau Creator licenses. Available for customers with Enterprise, Unlimited, or Unlimited Plus Editions. No purchase is necessary for Data Cloud Everywhere up to 250,000 Data Services credits. No cash value. Restrictions apply.

Einstein 1 Copilot | Pilot Feb ’24

A conversational AI assistant in every app.

Healthcare & Life Sciences

Salesforce announced the launch of Life Sciences Cloud, a new platform designed to address the unique needs and opportunities in the life sciences sector. The platform will help in areas like clinical operations, Medtech CRM, and transforming HCP engagement.


Salesforce’s new Manufacturing Cloud modernizes commercial operations and transforms service experiences. The platform is designed to unify and harmonize data, automate front and middle-office processes, and incorporate AI to drive innovation and intelligent experiences.

▶️ Watch sessions on Salesforce+

Want to learn more about what happened at Dreamforce? We’ve got you covered.

Our industry teams have curated the “must-knows” for each vertical. If you’d like a 1:1 briefing with you and your team, please reach out, and we’ll get you scheduled. As a top-tier Salesforce partner with a 5/5 Customer Satisfaction Rating, we’re here for you.

Coastal was designated a Leader in the ISG Provider Lens™ Salesforce Ecosystem Partners U.S. 2023 Quadrant Report. This research report compares service provider strengths, challenges, and competitive differentiators. Rainer Suletzki of ISG says, “Coastal is an outstanding partner for Salesforce.” Get the full report here.

Coastal is the #1 rated Salesforce consulting firm, 100% focused on customer success. From strategy to platform evolution, we’re the Salesforce consultancy you’ll love working with.


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