Service Cloud

Global Manufacturer uses Agentforce to Resolve High-Cost, High-Volume Support Challenges

To ensure impact with its first agent, Coastal worked with Hagen to identify the highest-volume, highest-cost areas for optimization. Hagen chose to deploy a service agent for its Fluval Aquatics brand to improve efficiency and enhance the customer support experience by reducing service team workload and increasing customer self-service.

Implementation

At Coastal, we simplify Salesforce implementation by bringing together deep expertise and a streamlined process. You get a team of North America-based experts that are easy to collaborate with, providing clear communication and top-tier project management.

Service

Expert Service Cloud Field Service Service Contact Center Service Einstein Mutli-Cloud 5/5 Salesforce AppExchange Customer Satisfaction Rating 7,602 Successfully Delivered Projects 612 Multi-Skilled Experts What We Do Strategy Strategy Getting the most from technology means smartly embedding it into your business’s DNA. We expertly distill your goals to design the best approach using data, tools […]

Transforming Crisis Intervention with Grant Riewe

Explore the intersection of technology and mental health with Grant Riewe, CTO of Vibrant Emotional Health. Learn how modern tech is reshaping the behavioral health landscape, from the 988 crisis lifeline to the power of human connection. In this must-listen episode of the Customer Obsessed Podcast, Grant Riewe shares transformative strategies in crisis intervention, all […]

Boosting Field Service Productivity for Major Repair Services Company

Missing inventory a problem? See how Salesforce Field Service gave this company accurate, real-time inventory tracking.

Consolidating University Systems for a Single System of Record

See how this institution transformed campus-wide service and connectivity with Salesforce Education Cloud.

Optimizing Program Management for National Nonprofit

Through Salesforce, the nonprofit is better positioned to extend their program outreach in an organized, professional manner.

Life-Saving 988 Call Center Solution explained by Vibrant CIO at Dreamforce ‘23

Coastal Cloud offered Behavioral Health Leaders a unique opportunity to understand Vibrant Emotional Health’s approach to incorporating Salesforce into the organization and the impact it has made on its mission. Salesforce’s premier conference of the year, Dreamforce, is an opportunity for industry leaders, innovators, and experts to convene in person to discuss the transformative impact […]

Post-Acquisition Org Unification for Rapid Efficiency Gains

Coastal successfully consolidated the two companies’ data into a single Salesforce instance following BILL’s acquisition.

Standardizing Business Processes for Impact After Acquisition

Coastal introduced several onboarding solutions for Granicus, each of which emphasized the organization’s focus on change management and improved system adoption.

Modernizing a Global Fundraising Organization to Expand Cancer Care

Coastal helped this major fundraising organization connect more personally with the people who make their lifesaving work possible.

Improving a B2B Commerce Experience for Higher Conversion

Pure Fishing customers now enjoy a user-friendly online ordering experience via Salesforce B2B Commerce. Coastal launched a North American site in 4 months.

Creating Digital Solutions for the 988 National Suicide Prevention Lifeline

Coastal’s Salesforce solution for the 988 Lifeline for Vibrant Emotional Health provides counselors with a centralized platform for life-saving support.