How a Healthcare System Went from Disconnected Tech to Patient 360° for Measurable Impact
Coastal partnered with Baptist Health to put consumers at the center of their pre- and post-care services to make healthcare more accessible and consumer-focused.
$55M in Revenue Leakage Recaptured & Efficiency Boosted Following Data Modernization
Alongside Salesforce, Coastal’s data modernization team worked closely with the company to first understand their business challenges and goals, ensuring alignment with technical and business stakeholders. Coastal then designed and implemented a modernization strategy focused on unifying the Salesforce data ecosystem and building an integrated and efficient AI-ready technology environment leveraging Salesforce Data Cloud and MuleSoft
Replacing Fragmented Systems with a Scalable, Modern Data Foundation for Business Agility
Coastal’s Data Modernization team first conducted a focused exploratory engagement uncovering the company’s core challenges and business objectives. Based on these insights, we developed a tailored, business-first data strategy and roadmap. Our approach focused on modernizing their data infrastructure to enable scalable analytics, using unified data to drive faster, more strategic decision-making.
How a Global Manufacturer Achieved 70x Faster Case Response with Agentforce
To ensure impact with its first agent, Coastal worked with Hagen to identify the highest-volume, highest-cost areas for optimization. Hagen chose to deploy a service agent for its Fluval Aquatics brand to improve efficiency and enhance the customer support experience by reducing service team workload and increasing customer self-service.
Agentforce Powers Instant & Accurate Customer Support for Mortgage Leader
Designed and implemented an AI customer service assistant solution that seamlessly integrates Salesforce Agentforce into this organization’s Loan Servicing Platform—giving agents instant access to the information they need.
Scaling Salesforce Marketing Cloud using Coastal Waves
Coastal’s Waves partnership was instrumental in helping an enterprise software leader streamline its marketing operations, build in-house expertise, and scale its Salesforce platform for sustainable growth.
ADT Streamlines Billing and Field Service with Salesforce
Coastal’s partnership was key to unlocking ADT’s potential, enabling them to enhance their customer experience, improve operational efficiency, and position them for long-term success.
A Healthcare Payer Transforms Member Engagement with Salesforce Health Cloud
By partnering with Coastal and embracing Health Cloud, this payer has transformed how they engage with members and prospects.
Amplifying Impact at Wounded Warrior Project
Coastal partnered with WWP to implement a tailored Salesforce solution to streamline and maximize the organization’s fundraising opportunities.
CoverPoint Insurance Drives Sales Efficiency at Scale with Salesforce Financial Services Cloud
CoverPoint Insurance, part of Wright-Patt Credit Union, faced challenges with their initial Salesforce Financial Services Cloud (FSC) setup, which hindered their lead management and scalability.
Supercharging Sales Growth with Salesforce Revenue Intelligence
C Spire partnered with Coastal, a trusted Salesforce consulting firm with a reputation for driving results. Together, we mapped out a data-driven strategy to enhance C Spire’s operations.
Major Manufacturer Exceeds Goal to Increase Quotes by 36% with Salesforce CPQ
Coastal’s solution exceeded this global manufacturer’s goal, reducing their average quote turnaround time by 50%. That efficiency boost led directly to a 36% jump in quote volume.
Improving a B2B Commerce Experience for Higher Conversion
Pure Fishing customers now enjoy a user-friendly online ordering experience via Salesforce B2B Commerce. Coastal launched a North American site in 4 months.
Unlocking Effective Personalization in Marketing Cloud to Reach Millions Worldwide
Our Daily Bread Ministries (ODBM) turned to Coastal to find a solution that balanced security and efficiency. Coastal’s Waves contract solidified a partnership, allowing Coastal to act as an advisor and collaborate closely with ODBM’s IT Team.
Digitizing an International Airport
Scalable, adaptable, and easily integrated – Salesforce future-proofs operations at Ted Stevens International Airport.
Northeast Healthcare Network Delivers Personalized Experiences
Data Cloud + Tableau CRM Analytics will unify Salesforce and external data sources to provide detailed reports of campaign performance and patient 360°.
Boosting Field Service Productivity for Major Repair Services Company
Missing inventory a problem? See how Salesforce Field Service gave this company accurate, real-time inventory tracking.
Consolidating University Systems for a Single System of Record
See how this institution transformed campus-wide service and connectivity with Salesforce Education Cloud.
Optimizing Program Management for National Nonprofit
Through Salesforce, the nonprofit is better positioned to extend their program outreach in an organized, professional manner.
Evolving K-12 Applications Process for Wellington School
Wellington School
Streamlining Resourcing with Salesforce Nonprofit Success Pack
Through Salesforce, Pacific Southwest District of the Lutheran Church is better positioned to extend their program outreach in an organized, professional manner.
Launching an Accelerated Grant Management System for the US Virgin Islands
Our Grants Management Accelerator in partnership with Tetra Tech helped the US Virgin Islands Housing Authority manage $774 million for disaster relief grants.
Getting Salesforce to Deliver its Full Value
Timbers
Post-Acquisition Org Unification for Rapid Efficiency Gains
Coastal successfully consolidated the two companies’ data into a single Salesforce instance following BILL’s acquisition.
Standardizing Business Processes for Impact After Acquisition
Coastal introduced several onboarding solutions for Granicus, each of which emphasized the organization’s focus on change management and improved system adoption.
